Legal review status: These pages do not claim external legal approval. The operator identity and designated contact channels shown are confirmed for publication; a postal contact address and final Indian legal review remain outstanding.

Initial free soft launch: CampusGhar does not offer paid listing purchases or upgrades. Eligible Basic listings activate and renew for ₹0, so no platform-fee refund applies.

Refund & Cancellation Policy

Last Updated: October 2026 • Effective Date: Platform Launch

1. Scope of This Policy (Platform Service Fees Only)

This Refund and Cancellation Policy applies strictly and exclusively to publication fees, promotional upgrades, and advertising packages paid directly to CampusGhar for digital publishing services on the platform.

Third-Party Funds Not Handled by CampusGhar: CampusGhar is not an escrow agent, broker, or financial custodian. We do not receive, manage, hold, or disburse tenancy rent, security deposits, advance mess fees, or peer-to-peer marketplace payments. Any dispute regarding room deposits, rent refunds, or item sales must be resolved directly between the tenant, buyer, landlord, or seller.

2. Platform Listing Publication Fees

When a lister pays a publication fee for a listing plan (Basic, Featured, or Boosted), that fee covers digital processing, server storage, editorial compliance review, and indexing across CampusGhar search directories.

• Once Activated: Once an approved listing has been activated and made live on the platform, the digital service is considered fully performed and delivered. Publication fees are generally non-refundable once active.

• Rejection Prior to Activation: If a submitted listing is rejected during initial moderation and cannot be corrected, or if a payment was charged multiple times due to a gateway technical error, the user may request a manual refund review.

• Founding Free Campaign: During active promotional launch campaigns, eligible Basic listings are published or renewed for ₹0 platform fee. Since no monetary fee is collected, no refund applies.

3. Listing Cancellation & Deactivation

Listing owners may deactivate or mark their listing as “Rented / Sold” at any time directly through their listing dashboard. Deactivating an active listing before its plan expiration date removes it from student search results; however, it does not generate a pro-rated refund for the remaining listing duration.

4. Administrative Refund Review Process (No Automated Refunds)

CampusGhar does not process instant or automated refunds. All refund claims are subject to administrative review to prevent chargeback fraud and duplicate claims:

If paid checkout is enabled in a later release, submit a request promptly through the confirmed public support contact: support@campusghar.com.
Include your registered email, listing ID, payment transaction ID, and a clear explanation of the duplicate charge or technical defect.
The request and server ledger records will be reviewed under the legally approved policy in force at the time of payment.
If approved, the refund will be returned to the original payment method subject to the payment provider and banking timelines disclosed at that time.

5. Policy Violations & Takedowns

If a listing is removed (REMOVED_BY_ADMIN) or an account is suspended due to fraudulent listings, harassment, counterfeit items, misleading pricing, or violation of our Guidelines, no refund of platform publication fees shall be granted.

1. Scope of This Policy (Platform Service Fees Only)

2. Platform Listing Publication Fees

3. Listing Cancellation & Deactivation

4. Administrative Refund Review Process (No Automated Refunds)

CampusGhar does not process instant or automated refunds. All refund claims are subject to administrative review to prevent chargeback fraud and duplicate claims:

If paid checkout is enabled in a later release, submit a request promptly through the confirmed public support contact: support@campusghar.com.

Include your registered email, listing ID, payment transaction ID, and a clear explanation of the duplicate charge or technical defect.

The request and server ledger records will be reviewed under the legally approved policy in force at the time of payment.

If approved, the refund will be returned to the original payment method subject to the payment provider and banking timelines disclosed at that time.